The Domino 11 Upgrade (or lack thereof)

    Robert Baehr  February 17 2020 07:04:26 AM
    Greetings:

    I went to upgrade to HCL Domino R11 today.  It is not appearing in my list of entitlements.   Is anyone else experiencing this?


    Oh, and yes - I have the invoice to prove ownership.


    Feedback appreciated.



    Bob Baehr

    The Unofficial Poster Child for Notes and Domino

    Comments

    1Ben Langhinrichs  2/17/2020 10:09:07 AM  The Domino 11 Upgrade (or lack thereof)

    If you were part of the Beta, make sure that you don't have two separate logins. I have one which got me the beta entitlement but doesn't show the production stuff, and which which has production stuff and no beta.

    I had to raise an issue with them to find this out, but they sorted it out very quickly, so I'd start there.

    2Oliver Busse  2/17/2020 10:41:22 AM  The Domino 11 Upgrade (or lack thereof)

    I'd suggest to open a support case, type "licensing"

    3Ben Langhinrichs  2/17/2020 1:57:55 PM  The Domino 11 Upgrade (or lack thereof)

    Probably worth raising a ticket with them. They fixed mine quickly (basically by letting me know I had two logins, one for production, the other for beta).